Refund policy

Return & Refund Policy

Last Updated: August 22, 2026

At Velnora, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period for eligible orders.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should be:

Unused and in its original condition
Free from damage caused after delivery
Returned with its original packaging when reasonably applicable
Accompanied by your order information or proof of purchase

We understand that circumstances can vary, so if you have a question about the eligibility of your return, please contact our support team before sending anything back.

2. Free Returns

Velnora provides free returns for eligible purchases within the 30-day return period.

When your return request is approved, we will provide the applicable return instructions.

Customers should not send products to our business address unless specifically instructed by our customer service team.

3. Refunds

Once your returned item has been received and reviewed, we will process your refund for the eligible purchase amount.

Refunds are generally issued to the original payment method used for the order.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A brief description of the issue
Clear photographs of the item and packaging when applicable

This allows our team to investigate the issue and provide the most appropriate solution.

5. Items That Cannot Be Returned

Certain items may not be eligible for return when they have been:

Used or altered after delivery
Damaged through improper handling
Damaged after delivery for reasons unrelated to the product
Returned outside the 30-day return period

If an item has a special return restriction, that restriction will be communicated on the applicable product page or during the return process.

6. Refund Processing

After an approved return is received, Velnora will review the item and initiate the applicable refund.

Depending on the payment provider, it may take additional business days for the refund to appear in your account.

Velnora cannot control processing times imposed by banks or third-party payment processors.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible and the standard return process may apply.