Shipping policy

Shipping Policy

Last Updated: August 22, 2026

At Velnora, we aim to make online shopping simple and convenient. We provide free shipping worldwide on eligible orders.

1. Worldwide Free Shipping

Velnora offers free standard shipping to customers around the world.

There is no additional standard shipping charge added at checkout for eligible destinations.

2. Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is calculated from the time your order has been processed and shipped, depending on the destination and applicable carrier service.

We work with shipping and fulfillment partners to help deliver orders as efficiently as possible.

3. Order Processing

After an order is successfully placed, it enters our processing and fulfillment process.

Orders are carefully prepared before being handed over to the applicable shipping carrier.

During periods of unusually high order volume, processing may require additional time.

4. Tracking Information

When tracking information is available for your order, it may be provided through the email address associated with your purchase.

Tracking information can sometimes require time to become active after an order has been transferred to the carrier.

5. International Orders

Because Velnora ships worldwide, some orders may cross international borders.

Depending on the destination country, customs authorities may inspect or process shipments before final delivery.

Customs processing can occasionally affect delivery times.

6. Delivery Delays

Although our standard delivery estimate is 7–10 days, unexpected circumstances may occasionally cause delays.

Possible causes include:

  • Severe weather
  • Customs processing
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • Incorrect or incomplete delivery information
  • Unexpected logistical events

If your package appears significantly delayed, please contact our support team and provide your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, please contact us as quickly as possible.

We will make reasonable efforts to assist before the order has been shipped. Once a package has been dispatched, changing the destination may not be possible.

8. Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transportation, please contact us.

For damaged packages, photographs of the package and product may help us investigate the issue more efficiently.

9. Delivery Address

Orders will be delivered to the shipping address provided during checkout.

Please carefully review your address, apartment or unit number, postal code, city, and country before completing your purchase.

10. Shipping Questions

For questions about an existing order or its delivery status, please contact:

Email: support@velnora24.space
Phone: +1 321-433-2055

Velnora
210 AMARET ST
FREDERICKSBURG, VA 22401
United States